Privacy Policy

Last Updated: 02/17/2026

Riyera (“we”, “us”, or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our Services. 

 

  1. Personal Data We Collect
  • Identity & Contact:
    1. Riyera Parts Store – Buyer Details (Name, Contact Details)
    2. RBSN – Business Details (Name, Location, Contact Details, Working hours, Services, Websites)
  • Vehicle Information: Make, model, registration number, Chassi Number, VIN (if provided).
  • Location Data: Precise GPS location, IP-derived location (essential for emergency/nearby services).
  • Usage & Device: App interactions, device ID, OS, IP address, logs.
  • Other: Photos/documents uploaded for assistance requests, preferences.

 

  1. How We Collect Data
    • Directly from you (registration, requests).
    • Automatically (location, device info, analytics).
    • From third parties (service providers confirming assistance).
  1. Purposes of Processing

    We process your data for:

  • Providing Services (connecting to assistance, locating nearby providers) – necessary for performance of contract/service.
  • Safety & emergency response – legitimate interests & vital interests.
  • Improving the App & safety features – legitimate interests.
  • Marketing/communications (with consent where required).
  • Improve our website, services, and customer experience.
  • Process part requests and source quotations.
  • Legal compliance, fraud prevention. We process only for specified, explicit, legitimate purposes and not incompatibly.

 

  1. Sharing/Disclosure
    We share data with:
  • Service providers (workshops, tow services, emergency responders) – strictly for fulfilling your request.
  • Payment processors (securely).
  • Authorities (if required by law, e.g., emergencies).
  • Suppliers and distributors (for sourcing parts and quotations)
  • Logistics providers (for delivery and tracking)
  • Affiliates or in business transfers.
  • Technology and analytics partners.

We do not sell personal data to third parties.

 

  1. User Rights

             You have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion (subject to legal obligations)
  • Withdraw consent

                         Requests can be made via our contact details.

 

  1. Data Security
    We implement reasonable technical & organizational measures (encryption for location/transmission, access controls) to protect against unauthorized access, loss, or breach. However, no system is 100% secure.

 

  1. Data Retention
    We retain your personal information only as long as necessary to:
  • Fulfill orders and provide services
  • Maintain transaction records
  • Comply with legal, tax, or accounting obligations
  • Resolve disputes or enforce our agreements
  • Location data for emergency use is retained minimally.
  1. Cookies & Similar Technologies
    We use cookies/analytics for functionality & improvement. You can manage via device settings.
  2. Children’s Privacy
    Services not directed at children under 18. We do not knowingly collect data from minors.

 

  1. Changes to Policy
    All updates are published on this page. Significant changes will be communicated through the app.

📧 Email: info@riyera.com
🌐 Website: https://riyera.com